FAQ

How do I place an order?
Add products to your cart and go to checkout, or press “Buy Now” on a product page. You can also press “Order on WhatsApp” to send us your selection – we confirm the order with you on WhatsApp.
Which payment methods can I use?

Cash on Delivery, bank transfer and Easypaisa transfer. For bank and Easypaisa transfers, enter your transaction ID and optionally upload a screenshot after ordering. We confirm your order once we have verified the payment.

When is my bank / Easypaisa payment confirmed?

Our team checks every transfer manually. Your order shows “Awaiting Payment Verification” until we confirm the payment has arrived.

How much is delivery?

Rs 250 for 1 item, and Rs 350 in total when you order 2 or more items. The charge is added automatically at checkout.

Why can some products not be added to the cart?

For a few products we are still confirming whether the listed price is per piece or per carton. Ask us on WhatsApp for the exact price and minimum order – online ordering opens as soon as it is confirmed.

How can I track or change my order?

Log in to My Account → Orders to see the status of your orders, or message us on WhatsApp with your order number.

Can I return a product?

Yes – every order has a 7-day return warranty. Please record a video while opening your parcel and share it with us if there is a problem; refunds are sent to your Easypaisa or bank account after the returned item is checked.

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